Introduction

At 4CardGame, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or communicate with us.We understand that privacy is important to you, and we want to be transparent about our practices. This policy applies to all information collected through our website (https://4cardgame.site), email communications, and any other interactions you have with 4CardGame.By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information You Provide

Contact Information:

  • Full name
  • Email address
  • Phone number
  • Company name and position
  • Mailing address
  • Country and time zone information

Project-Related Information:

  • Game concepts and ideas
  • Technical requirements and specifications
  • Budget and timeline preferences
  • Business objectives and target audience details
  • Any files, documents, or materials you share with us

Communication Records:

  • Email correspondence
  • Meeting notes and call recordings (with your consent)
  • Project feedback and comments
  • Support requests and responses

Payment Information:

  • Billing address
  • Payment method details (processed securely through third-party payment processors)
  • Invoice and transaction history

Information We Collect Automatically

Website Usage Data:

  • IP address and location information
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on our website
  • Referral source and exit pages
  • Date and time of visits

Technical Information:

  • Cookies and similar tracking technologies
  • Log files and server data
  • Website performance metrics
  • Error reports and debugging information

How We Use Your Information

Primary Uses

Service Delivery:

  • Providing game development services as requested
  • Communicating about your project status and updates
  • Delivering completed games and related materials
  • Providing technical support and maintenance

Business Operations:

  • Processing payments and managing billing
  • Maintaining client relationships and project records
  • Improving our services and development processes
  • Conducting market research and analysis

Communication:

  • Responding to inquiries and support requests
  • Sending project updates and important notifications
  • Sharing relevant industry news and insights (with your consent)
  • Marketing our services (with your consent)

Legal and Compliance:

  • Complying with applicable laws and regulations
  • Protecting our rights and interests
  • Preventing fraud and unauthorized access
  • Maintaining records for tax and accounting purposes

Information Sharing and Disclosure

When We Share Your Information

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processors and billing services
  • Cloud storage and hosting providers
  • Email marketing and communication platforms
  • Analytics and performance monitoring tools
  • Legal and accounting professionals

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.Legal Requirements: We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to:

  • Protect our rights or property
  • Prevent fraud or illegal activities
  • Ensure the safety of our employees or clients
  • Comply with legal obligations

When We Don’t Share Your Information

We will never:

  • Sell your personal information to third parties
  • Share your project details with competitors
  • Use your confidential information for our own commercial purposes
  • Disclose your information without your consent (except as required by law)

Data Security

How We Protect Your Information

Technical Safeguards:

  • Encryption of sensitive data in transit and at rest
  • Secure server infrastructure with regular security updates
  • Multi-factor authentication for system access
  • Regular security audits and vulnerability assessments
  • Backup and disaster recovery procedures

Operational Safeguards:

  • Limited access to personal information on a need-to-know basis
  • Employee training on data privacy and security practices
  • Confidentiality agreements with all team members
  • Regular review and updating of security policies
  • Incident response procedures for data breaches

Physical Safeguards:

  • Secure office facilities with restricted access
  • Locked storage for physical documents
  • Secure disposal of sensitive materials
  • Protection of computer equipment and servers

Data Retention

We retain your personal information only as long as necessary to:

  • Provide our services and fulfill our contractual obligations
  • Comply with legal requirements and resolve disputes
  • Maintain business records for tax and accounting purposes
  • Improve our services and maintain client relationships

Typical retention periods:

  • Active client data: Duration of relationship plus 7 years
  • Inactive client data: 3 years after last interaction
  • Marketing data: Until you opt out or request deletion
  • Website analytics: 26 months from collection date

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

Types of Cookies We Use

Essential Cookies:

  • Required for basic website functionality
  • Enable secure login and form submission
  • Remember your preferences during your visit

Analytics Cookies:

  • Help us understand website usage and performance
  • Collect anonymous statistics about visitor behavior
  • Used to improve our website and services

Marketing Cookies:

  • Track your interactions with our marketing materials
  • Help us display relevant advertisements
  • Measure the effectiveness of our marketing campaigns

Managing Cookies

You can control cookies through your browser settings:

  • Accept all cookies: Allow all cookies for the best experience
  • Block all cookies: Disable all cookies (may affect website functionality)
  • Selective blocking: Choose which types of cookies to allow
  • Delete cookies: Remove existing cookies from your device

Third-Party Services

Services We Use

Google Analytics: We use Google Analytics to understand website usage and improve our services. Google Analytics may collect anonymous information about your visit.Email Marketing Platforms: We use email marketing services to send newsletters and updates (only with your consent). These services may track email opens and clicks.Payment Processors: We use secure third-party payment processors to handle financial transactions. We do not store credit card information on our servers.Cloud Storage Providers: We use cloud storage services to securely store and backup client data and project files.

Third-Party Privacy Policies

These third-party services have their own privacy policies:

Your Rights and Choices

Your Privacy Rights

Access: Request information about what personal data we hold about youCorrection: Request correction of inaccurate or incomplete informationDeletion: Request deletion of your personal information (subject to legal requirements)Portability: Request a copy of your data in a machine-readable formatRestriction: Request limitation of how we process your informationObjection: Object to certain uses of your informationWithdrawal: Withdraw consent for marketing communications at any time

How to Exercise Your Rights

Email us:support@4cardgame.site with your requestInclude:

  • Your full name and contact information
  • Specific request and reason
  • Proof of identity (if required)
  • Preferred method of response

Response Time: We will respond to your request within 30 days

International Data Transfers

Global Service Delivery

As we serve clients worldwide, your information may be transferred to and processed in countries other than your own. When we transfer data internationally, we ensure appropriate safeguards are in place:Safeguards Include:

  • Contractual protections with service providers
  • Compliance with applicable data protection laws
  • Encryption and security measures during transfer
  • Regular review of international data handling practices

Children’s Privacy

Age Requirements

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.If we learn that we have collected personal information from a child under 13:

  • We will delete that information as quickly as possible
  • We will not use the information for any purpose
  • We will not share the information with third parties

Updates to This Privacy Policy

Policy Changes

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business practices
  • New legal requirements
  • Technological developments
  • Feedback from users and clients

When we update this policy:

  • We will post the updated version on our website
  • We will update the “Last Updated” date
  • We will notify you of significant changes via email
  • We will provide a summary of major changes

Your continued use of our services after policy updates constitutes acceptance of the changes.

Contact Us

Privacy Questions and Concerns

If you have any questions about this Privacy Policy or our privacy practices, please contact us:Email:support@4cardgame.siteSubject Line: Privacy Policy InquiryMail: 4CardGame Privacy Officer Street 17, Johar Town Lahore, PakistanResponse Time: We will respond to privacy inquiries within 48 hours during business days.

Data Protection Officer

For matters specifically related to data protection and privacy rights, you may contact our Data Protection Officer directly at the above contact information.

Complaints and Disputes

Filing a Complaint

If you believe we have not handled your personal information appropriately, you may:

  1. Contact us directly to resolve the issue
  2. File a complaint with the relevant data protection authority in your jurisdiction
  3. Seek legal advice if you believe your rights have been violated

We are committed to resolving privacy concerns promptly and fairly.

Legal Basis for Processing

Why We Process Your Information

Contract Performance: To provide services you have requestedLegitimate Interest: To improve our services and communicate about our businessConsent: For marketing communications and non-essential cookiesLegal Obligation: To comply with applicable laws and regulations

This Privacy Policy is effective as of the date listed above and governs your use of our website and services. We encourage you to review this policy periodically to stay informed about how we protect your privacy.Thank you for trusting 4CardGame with your personal information. Your privacy is important to us, and we are committed to protecting it.